1 Reply Latest reply on Jan 9, 2014 2:43 AM by Stu McNeill

    Notification emails sent out do not have valid URL Link

    Rookie

      The emails being sent out to end-users in regards to incidents being created or resolved do not contain a valid link.  For example, the emails being sent out contain the follwoing text:

       

      ***

       

      {ResponseLevel} Incident #{Id} has been marked as resolved.  You may use the link at the bottom of this e-mail to view the resolution notes.

        

      Resolution Summary: {Resolutions/Title}

      Resolution Details: {Resolutions/Description}

       

       

      Reported By: {RaiseUser}

      Report Date and Time: {CreationDate}

      Reference Number: {Id}

      Summary: {Title}

      Details: {Description}

       

       

      To go directly to this Incident, please click the link below:

       

       

      {$ApplicationSetting.ProcessApprover.URL$}

       

      ***

       

      The last line is poulated with the following URL:

      http://<servername>/WebAccess/object/open.rails?class_name={Class/Module/Name}.{Class/Name}&key={Guid}

       

       

      This link is not populating with the incidents information and only leads the user to the Self Service Portal.

       

      What is wrong?