9 Replies Latest reply on Nov 4, 2014 6:10 AM by whites01

    Console login failed for user 'sa'

    Apprentice

      I'm having problem with application setup. I was following steps in Setup Guide. So after restore database, Server (includes client) installation and successfull login into Service Desk Configuration Centre I choose Create Standard Instance and followed steps in guide. Connection test was successful and Instance is created. But when I open log file there is several lines like:

      Failed to set security for virtual directory ServiceDesk.SelfService. Exception ServiceDesk.SelfService

       

      And also under Configured Services all services are stopped. I don't know if that is normal, but if I want to start any of them I got „Time out has expired and the operation has not been completed.“ So I followed the guide further and when I want to login into Console for the first time to apply the license I got:

       

      Contacting Server.

      Logging on to Server...

      Response from Services

       

      Login failed for user 'sa'.

       

       

      The machine is Windows Server 2008 R2 Standard 64bit, and for our testing purposes database and application are on the same server.

       

      Please help.

       

      Regards,

      Vedran