3 Replies Latest reply on Jan 10, 2014 1:25 PM by DaveE

    Data Analytics- Upgrade License Compliance


      LANDesk Data Analytics is recording our licenses purchased for different versions. However it is not upgrading the licenses. It is really showing more licenses than we actually have.


      Our licenses were imported using the B2B connector for Microsoft and Adobe. New license was applied for new orders and upgrade license for upgrades.




      If we have 35 licenses of Adobe Pro X, and than purchased 35 upgrade licenses to Adobe XI and 5 new licenses of Adobe XI. Than our compliance should only be a total of 40. However, what is happening now is that any Adobe X license is sitll using the 35 licenses and only once it has gone over that amount does it borrow from the Adobe XI. Essentially giving us 35 Adobe X licenses and 40 Adobe XI licenses.