1 2 3 Previous Next 63 Replies Latest reply on Feb 10, 2010 7:27 AM by GeoffLeopard

    On going issue with Dell Latitude imaging

    Apprentice

       

      For some time now we have been using LDMS 8.5 without any issues. We were using Landesk to image Dell Latitude D630 laptops without fail. Now all of a sudden, after having received a new batch of hardware from Dell, the current images we use are not working, showing an invalid image error, even though the image which was created using powerquest has been verified as valid. Additionally, if I create a new machine from scratch, upload that, and deploy it again, I get the same error messages.

       

       

       

       

       

      Any ideas? As this is causing me a lot of problems

       

       

        • 1. Re: On going issue with Dell Latitude imaging
          Jared Barneck SupportEmployee

          Quick confirmation:

           

          1. Are these PowerQuest images? (Isn't that a dead end of life product?)

          2. Are you in DOS when you are imaging? 

          3. Are you in version 8.6.1 or prior?

          • 2. Re: On going issue with Dell Latitude imaging
            Jared Barneck SupportEmployee

            What I am getting at is that in DOS, there have been tons of problems where the DOS nic drivers are not written correctly (because honestly, who really takes time to properly code DOS drivers anymore) and the image is corrupted during the transfer.

            • 3. Re: On going issue with Dell Latitude imaging
              Apprentice

               

              Ryhous,

               

               

              In answer to your questions.

               

               

              1) Yes they are and they have been working perfectly well until the new batch of hardware came in

               

               

              2) The imaging tool loads fine and begins the deployment process, the HDD is fdisk etc.. and then the job fails

               

               

              3) Yes

               

               

              Many thanks for the reply

               

               

              • 4. Re: On going issue with Dell Latitude imaging
                Rookie

                Hi

                 

                what sort of batch dell gives you ? Is it a HD driver or firmware ?

                 

                 

                regards

                 

                Message was edited by: steflevy

                • 5. Re: On going issue with Dell Latitude imaging
                  Jared Barneck SupportEmployee

                  I would be that the file is fine on disk on the share.  Your old hardware still works probably.

                   

                  Are you using the alternate PXE disks that allow you to specify the driver?

                   

                  Really there are some boxes that just won't work with DOS and PXE and that is why we moved to WinPE and LinuxPE, cause both Windows and Linux are going to be maintained in the future and DOS is not.

                   

                  My only suggestion is to used the PXE disk that allow you to specify the driver and keep trying different drivers and hopefully one will work.

                   

                  Other than that, the suggestion is that it is time to upgrade to a version that has WinPE.

                  • 6. Re: On going issue with Dell Latitude imaging
                    Employee

                    If you take LANDesk out of the picture and capture and deploy your image with the Powequest tool what are the results?  My bet is you are going to have the same failure.  Just because you ordered the same model of machine from Dell does not mean they have the exact same hardware.  I have had in the same shipments from vendors several different hardaware types in the same system model.

                    • 7. Re: On going issue with Dell Latitude imaging
                      Apprentice

                       

                      Thank you for your input, in retrospect this may be a driver issue, I also cannot recall when the hardware from IDE changed to SATA within our corporate environmnet. I am going to re-path LD 8.5, and if that fails upgrade to 8.8.

                       

                       

                       

                       

                       

                       

                       

                       

                      • 8. Re: On going issue with Dell Latitude imaging
                        Apprentice

                         

                        I think you are right TY. It is very annoying when hardware vendors change what is supposed to be a standard specification...

                         

                         

                         

                         

                         

                        Thanks for the comment though

                         

                         

                        • 9. Re: On going issue with Dell Latitude imaging
                          ahe Expert

                           

                          Hello sjgoode,

                           

                           

                          which Dell hardware makes this trouble?

                           

                           

                          We've to change some settings in BIOS from time to time to use our installation (from AHCI to ATA and back from ATA to AHCI...).

                           

                           

                          Regards

                          Axel

                           

                           

                          • 10. Re: On going issue with Dell Latitude imaging
                            phoffmann SupportEmployee

                            It's not overly specific to any particular Dell model - or any OEM for that matter. They all do that.

                             

                            From the 1,000-s of units they ship, there's always (usually 2-3) suppliers for most parts (NIC's - ASIC's - other bits of silicon). Then you have internal revisions ... maybe they detect a problem with the NIC, and need to rev it. Or there's a problem with the south bridge, and it gets a new revision.

                             

                            And so on.

                             

                            All OEM's do that - Intel, HP/Compaq, Dell, etc, etc. It's unfortunately part of the game - it would be ideal if things could be uniform, but there are reasons on why things are the way they are (I've seen it from the other side, so I can assure that it isn't malice that motivates this) :).

                             

                            This can in effect happen with any particular hardware - laptop/desktop from any vendor. Something to be cautious of - just because you order the same 2 model PC's on the same day doesn't mean that they're going to be identical "under the bonnet". Chances are there are going to be differences. In most cases, those differences are small and don't matter.

                             

                            At other times - they can mess you up well and proper :).

                             

                            Paul Hoffmann

                            LANDesk EMEA Technical Lead

                            1 of 1 people found this helpful
                            • 11. Re: On going issue with Dell Latitude imaging
                              Apprentice

                              Its a dell latitude D630 rev 09.  I toyed with the idea of changing from ATA to AHCI, but heard that Windows would not boot in this mode

                              • 12. Re: On going issue with Dell Latitude imaging
                                Apprentice

                                 

                                I agree with your comments phoffmann , however what is annoying is the amount of work it creates me as an administrator to resolve the issues. In this instance we have been happily running with 8.5 for some time, and now it looks as though in order to resolve the issue, I will need to upgrade to 8.8... a learnng curve in itself. With at present over 18 Laptops to deploy and setup this is time I could well do without losing...

                                 

                                 

                                I can get around the issue using an old image of the Dell d630 we made back in August 2007, but it means longer patching times for each machine. I stil cannot work out though why the newer models will work with an older image and not any of the newer ones....

                                 

                                 

                                << Plays music from the Twighlight Zone >>

                                 

                                 

                                 

                                 

                                 

                                • 13. Re: On going issue with Dell Latitude imaging
                                  ahe Expert

                                  We use a unattended installation, but I think it's similar for imaging:

                                  1. Open BIOS - Onboard Devices - SATA Operations - switch from ATA to AHCI mode

                                  2. After reboot of the text mode installation (the file copy process) change the BIOS settings again:
                                         Onboard Devices - SATA Operations - switch from AHCI to ATA mode and the installation will be finished

                                   

                                   

                                  If you do not change the BIOS after step 2 you'll get a bluescreen during hardware check!

                                   

                                   

                                   

                                  So, after imaging change the setting from ATA to AHCI mode could be a 'solution' for you ...

                                   

                                   

                                   

                                  One additional hint: we do not have this problem if we use Windows PE, we've this problem with our DOS based and (our own) Linux based installation method!

                                   

                                   

                                   

                                  Regards

                                  Axel

                                  • 14. Re: On going issue with Dell Latitude imaging
                                    phoffmann SupportEmployee

                                    I absolutely understand the frustration and share it - I was just hoping to explain the existence of these phenomena which make all our lives difficult, not justify them. I'm too much an idealist to think the present way OEM's work as "good", but oh well :).

                                     

                                    As for 8.5 -> 8.8 upgrade - just in case you want to do this in-place, do remember that you MUST go through 8.7 first. 8.5 effectively breaks completely the second you put .NET 2.0 on it (and very horribly at that), while 8.8 requires .NET 2.0 to be installed. So you need to go to 8.7 first in this scenario - install .NET 2.0 (to which 8.7 does not react allergically to), as well as the other 8.8 requirements, and then upgrade to 8.8 finally.

                                     

                                    If you want to do a side-by-side upgrade (or just use the DB), then that's not an issue. It would be - ultimately - a lot easier to it this way :).

                                     

                                    Just hoping to spread important information so as to prevent another problem along the way.

                                     

                                    Paul Hoffmann

                                    LANDesk EMEA Technical Lead

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