I am trying to create a report that will show only incidents where "ignore Agreements" has been ticked and the priority changed. Within the report I need to show the following information
Name of analyst who ticked ignore agreements
date it was changed and the target date
This report is required as we are finding a lot of people are ticking this and lowering priority to avoid breaching a call.
Any help will be appreciated as I am novice using landesk especially the back end database.
I have followed this article
http://community.landesk.com/support/docs/DOC-4216 but it doesn't seem to be what I need.