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You can easily report on records with "Ignore Agreements" enabled on it, however I'm not sure what you mean by those with the priority changed, could you clairfy?
If you mean the record was saved with priority A, and someone then changed it to priority B, you can do that if the Response Level attribute is configured to be "Auditable" in Object Designer. That will trigger a new audit trail record each time it is changed. However it will only be when the SAVED value is changed.
If the response level gets intially set by the SLA matrix when filling out an incident form, and someone ticks "Ignore Agreements" and picks a different repsonse level BEFORE the incident is saved then there won't be any record of that.
Thanks for the response. I have started looking at this. The main issue I have is because I am relatively new to Landesk I am unsure which values in which table I need to use when creating the crystal report. Unless there is a way of doing this as a query within Landesk.