I believe I figured this out on my own- I am running 9.5 sp1 on Windows 8 and apprently LANDesk does not play well with Windows 8. I tested it on Windows 7 64-bit and it worked just fine. I should've known from the beginning it was Windows 8....
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LANDesk 9.5 SP1 is fully supported on Windows 8 and there is an update available for Windows 8.1. If you are still having this problem with Windows 8, you should contact Support so that they can get it fixed.