Are you using a pre-licensed Datalogic device? Or just regular non pre-licensed devices?
thanks to ask me
Yes we are using pre-licensed Datalogic device
is it a problem ?
No it's not a problem I just wanted that info as we treat those devices different. For Datalogic devices they come pre-licensed for Avalanche management for 1 year. This is determined based off of there manufacture date of the device. Once the pre-license date has expired you will need regular Avalanche licenses for those devices to connect.
Datalogic should be able to provide you the licensing you would need. You can contact their support at 1 (800) 929-3221
thanks you very much for the answer
I'll contact Datalogic and will keep you updated
Not completely true. Every (current) Datalogic mobile device comes with Avalanche pre-licensed. That license is valid indefinitely just like a normal Avalanche license.
There is also a maintenance license include for 1 year on the device. Which is normal because when you buy a normal license the first year of maintenance is also free.
This maintenance license enables you to run on a higher server version of Avalanche than your enabler is.
The easiest solution in this case is to update you enabler to match your server version (5.0). Or you can purchase maintenance Avalanche licenses if your not able to do this.