7 Replies Latest reply on Feb 5, 2014 2:22 AM by timhandy

    How to disable auto knowledgebase search?


      Hi, I would like to know if it is possible to disable the auto knowledgebase search in the LANDesk service desk console on a per-client basis?


      I'm referring to the feature that causes my Service Desk Console to hang for long periods (can be 10 secs or more) when attempting to paste/type/tab from the summary field when logging tickets. It is used to populate the tabs along the bottom for CIs, Categories and User Filters.


      I do not want to disable this globally for everyone as some users may find this feature useful. I have no need for it and it slows down the ticket logging process considerably.


      Is there a line in a config file or anything in my installation dir that I can comment out in order to disable the knowledgebase search?


      Kind regards,