4 Replies Latest reply on Apr 9, 2014 3:37 AM by francesco.baldini

    'Customers' never appear in gateway computer list - Certificate Issue?

    Rookie

      Has anyone seen this before?

       

      Clients are reporting in via the gateway OK but are unable to be remote controlled because they never appear in the client list.

       

      If you run a test using BrokerConfig it is successful

       

      If you use the On Demand Remote Control all is OK

       

      Core side:

       

      BrokerService.log

       

      URL not in whitelist /landesk/managementsuite/core/RemoteControlLogging/RemoteControlLog.asmx. Does the client has valid certificate signed by the core?

       

      Error loading Authority files C:\Program Files (x86)\LANDesk\ManagementSuite\brokerreq\remote.05FC.8D0F201FF74B50C.csr:No CA files found for requestC:\Program Files (x86)\LANDesk\ManagementSuite\brokerreq\remote.05FC.8D0F201FF74B50C.csr

       

      Client side:

       

      brokerconfig.log

       

      Error decodeding name value pair on line 58782540 name= value= error=Value not found in name=value pair

       

      iisuser.log

       

      Remote control action: 0þa  Initiated from  by user , Security Type: Integrated

      Unable to load C:\PROGRA~2\LANDesk\LDClient\jscript.v55

      Failed to create instance of jscript ActiveX control.

       

      rcgui.log

       

      connect() failed with WSAError 10061

       

      IMPORTANT - PLEASE SEE ATTACTHED JPGs

       

      It shows that we have two cores. I think this is not helping the scenario.

      This is because our old core was ver8.8 sp3 with an oracle db. All the data could not be transferred.

      Our new core is 9.5 sp1

       

      The clients get both .0 file (Not sure why)

       

      The Agent configuration is set to use the new certificate only.

       

      Finally anyone with an old agent 8.8 can connect.

      When 9.5 was installed this all worked!

       

       

       

      Many thanks in advance