1 Reply Latest reply on Feb 10, 2014 1:33 AM by Fabian Schmidt

    ReOpen Incident

    John.Knittl Apprentice

      Is it possible to give end users the ability to reopen incidents. Analyst can but not end-users

        • 1. Re: ReOpen Incident
          Fabian Schmidt Expert

          If the action "Reopen" is available in process design it is only a privelidge setting for endusers, so they will be able to reopen an Incident.


          Go to Adminitration --> Administration --> Roles --> EndUsers --> Edit thr privelidges for the corresponding enduser role and give them create and update rights for the reopen business object.