1 Reply Latest reply on Feb 10, 2014 12:15 PM by dmshimself

    Populating Asset Details

    Jamie Cannon ITSMMVPGroup

      Has anyone been able to populate the asset details on a Service Desk ticket based on the asset which that ticket was logged from?  If all devices have an LDMS agent on them, those devices are imported into Service Desk... can it show that on a ticket?

        • 1. Re: Populating Asset Details
          dmshimself ITSMMVPGroup

          Last time I looked the answer was no as a product feature.  So what we would have needed to do was create a small app that provided a web form for the logging and then used event manager /opentouch to log the actual ticket.  I think the LANDesk SI team can also provide some added value in this area.  In the end our client didn't proceed and things might have moved on since then.  e.g. can a calculation grab environmental data