6 Replies Latest reply on Feb 19, 2014 1:29 PM by JonnyB

    Management Gateway Appliance/Reporting Inventory




      We recently configured a management gateway appliance and the remote control features work well.  My understanding is that once an agent is configured to use the Gateway that client devices outside of our network will report inventory information back to the Gateway then to the core, which I can view in the console.  I've had a computer online but off the corporate network for 2 weeks with and we haven't received any updated inventory information.


      If my understanding is correct how often should the external devices be checking into the Gateway with inventory?


      Where can I find the setting that controls the frequency of external agents reporting back to the Gateway?


      Can anyone point me in the direction of things I should check to fix this?


      Thank you,