Hi, we would like to create a Request Management process that includes some update emails to the request originator. As expected, Assignments and Notifications send emails (once I figured out the Background Service needed to be started, that is). However, there's no update whenever a process reaches the "Rejected" or "Closed" status are reached. I understand the Reminder action is typically used in Incident Management to send such updates to users. But no such automatic action is available in Request Management, despite the fact there is a Reminder object in that module. Am I missing something, or is this not possible?
That is odd. In process designer if you add an automatic action into the request process, what list of actions do you have available?
Much like Incident Management uses "Add Reminder", Request Management uses "Notification". It's all considered "Reminders" in the business object, it's just the action name is different.
Got it! The default window is different, so I mistakenly figured there was a different BO at the heart. Sure enough, if I try to modify the BO associated with a Notification action, I get the Reminder BO. My oversight.