5 Replies Latest reply on Apr 17, 2014 5:43 AM by Carl.Simpson

    Email links no longer working after upgrade to 7.6.2

    Apprentice

      My ServiceDesk sends out emails to pertinent information regarding a users ticket. In some of those emails are clickable links that the user should be able to click and be taken to the ticket.

       

      In my process those links are setup as

       

      To check on the status of this Incident, please click on the following link;

      {ApplicationSetting.ProcessApprover.WebAccessApproverURL$}

       

      This opens this link in IE

       

      https://companyname/object/open.rails?class_name=IncidentManagement.Incident&key=bc216ce4-baeb-4238-941f-d5f5f10c2fe3

       

      However this is not working anymore.

       

      The correct link should be

       

      https://companyname/ServiceDesk.WebAccess/wd/object/open.rails?class_name=IncidentManagement.Incident&key=bc216ce4-baeb-4238-941f-d5f5f10c2fe3

       

      So the link created is missing 'ServiceDesk.WebAccess/wd/'

       

      Any ideas?