Hi - we are a few months in to the lauch of LANDesk service desk and we are now looking at reporting (stats & KIP's).
I though the query/report builder that comes with the product would have given us what we needed but I now realise that is extremely basic so we probably need to start using crystal reports (which is new to us too). So I just had a few questions please:
1. Am I correct in assuming that the 'built in' query/report builder does not allow calculations (or allows you too manipluate) fields? i.e. we would like to calculate the average time to complete or do a SUM for total amount of calls etc.
2. How do we go from no knowledge of the database schema to being able to produce reporting with crystal? Is there any reference material or help on this?
3. Is there a way to export the 'in built' query/report builder reports in to crystal? (my boss seems to think this used to be possible a few years ago).
4. Are there any basic crystal reports (I know there is a pack produced by LANdesk but trying to go from nothing to understanding these is quite difficult) that we can import in to crystal to help us?
Many thanks for any help on this, very much appreciated.