9 Replies Latest reply on Mar 7, 2014 12:29 PM by Jamie Cannon

    Error when adding an knowledge article to an incident

    Rookie

      When trying to link a knowledge article to an incident I see the error :


      Error log details are:

      at Touchpaper.Framework.Data.DataObjectContext.DoUpdates(IList listToUpdate, IList listMutualDependencies)
      at Touchpaper.Framework.Data.DataObjectContext.SaveChanges()
      at Touchpaper.Web.Console.Controllers.ObjectController.SaveInternal(ObjectParameters parameters, Func`3 getObject)
      at Touchpaper.Web.Console.Controllers.ObjectController.Apply()
      at lambda_method(Closure , ControllerBase , Object[] )
      at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters)
      at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
      at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.b__a()
      at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
      at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
      at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
      at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
      at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodWithFilters(ControllerContext controllerContext, IList`1 filters, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
      at System.Web.Mvc.ControllerActionInvoker.InvokeAction(ControllerContext controllerContext, String actionName)

       

      This happens on IE 9 and Chrome. 

       

      I would be appreciated any help on this.

       

      Thanks