1 Reply Latest reply on Mar 10, 2014 11:01 AM by Jamie Cannon

    Object reference not set to and Instance of an object

    neil_p1000 Apprentice

      Hi All

       

      We are currently going live with our Self Service Portal and have object publish in a service catalogue, but a few of the items that are selected come up with the below error. I ahve checked that they are in the Service group in configuration management and are published but keep getting the error on certain items..

       

      Any Ideas

       

       

       

       

      There has been an unexpected error. Click Continue to return to the previous page.

      Object reference not set to an instance of an object.

       

      at Touchpaper.Framework.Data.Behaviour.EscalationContainer.IsActivationStatus(IStatus status, IStatusEscalation statusEscalation)
      at Touchpaper.Framework.Data.Behaviour.EscalationContainer.ApplyResponseLevel(IResponseLevel responseLevel, IDataObject assignment, IStatus status)
      at Touchpaper.Framework.Data.Behaviour.EscalationContainer.OnLifecycleInitialised()
      at Touchpaper.Framework.Data.DataObject.OnInserting(IDataObjectContext context)
      at Touchpaper.Framework.Data.DataObjectContext.FireEvents(IList listToUpdate, IList listMutualDependencies, IDictionary`2 objectsProcessedPreviously)
      at Touchpaper.Framework.Data.DataObjectContext.SaveChanges()
      at Touchpaper.Web.Console.Controllers.ObjectController.SaveInternal(ObjectParameters parameters, Func`3 getObject)
      at Touchpaper.Web.Console.Controllers.ObjectController.Save()
      at lambda_method(Closure , ControllerBase , Object[] )
      at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters)
      at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
      at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass37.<>c__DisplayClass39.b__33()
      at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass4f.b__49()
      at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass4f.b__49()
      at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass4f.b__49()
      at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass4f.b__49()
      at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass37.b__36(IAsyncResult asyncResult)
      at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass25.<>c__DisplayClass2a.b__20()
      at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass25.b__22(IAsyncResult asyncResult)