I'm trying to add a decision into the top part of our Request process to identify if a ticket has been reopened, and if so - to skip all authorisation processes below so that we aren't re-authorising requests which have already been authorised.
However, I'm really struggling to find where the "Reopened" attribute is, and what it's output is as well. Is it 1 or 0 (so would my calculation be Reopened Equals 1), or is it true/false (Reopened = true)?
Has anyone done this and if so would they share their decision conditions?
Reopened Decision.jpg 108.6 K