2 Replies Latest reply on Apr 3, 2014 10:25 AM by DarkmatterSFO

    Insert Image into Service Desk 7.6.2 becomes blank upon save

    DarkmatterSFO Apprentice

      Hi,

       

      Images inserted into the description field in Service Desk of my tickets disappear after I hit save.

       

      The new incident ticket arrives with the image inserted, and I can see the image if I log into WebDesk, it just doesn't show up in Service Desk.

       

      Analyst permissions are set in System - non-process Related for HTML Image (create/read/write/update).

       

      I searched but haven't found anything yet. Any info will be appreciated.