2 Replies Latest reply on Mar 19, 2014 10:32 AM by GarethReeves

    Assignment not showing in history

    GarethReeves Apprentice

      Had a weird one of issue today, an Incident shows as assigned to a particular analyst, however the histroy shows no record of the Incident being assigned to this analyst at all. Other assignments show in the history for other Analysts as this Incident was escalated but never to the person who it stated it was assigned to.

       

      I can't find away to get any more detail about how this happened, tried a query shows the same as the history no mention of the Analyst at all. Very strange, any ideas how i go about finding out what actually happened so I can make sure we have not got a bug in our process?

       

      Thanks, Gareth