Do you have a site from SHI that we could access? In the past the information needed was only provided from them in a report(CSV).
I have registered with SHI and I currently have a request in for them to add existing orders to my account. I will respond to this post once this has been completed.
I now have access to our site on SHI's website. Do you want to setup a Webex so you can take a look at it?
Go ahead and open a support ticket and we will schedule sometime to look at with you.
I submitted a case and received the following response. I have submitted an idea.
As it relates to the SHI rule you are referencing it is essentially what you see is what you get. I have tested in my lab against LDMS 9.5 SP2 with LDDA 9.53 and the latest content applied and the rule remains the same. You will be required to import the .csv referenced within the rule in order for the rule to work as designed.
If you are interested in having the process changed or modified I would recommend you submit an Enhancement Request using the following link from our LANDesk User Community:
Using the Ideas Portal (Enhancement Request)
Please let me know if you have anything further or if you would like the case closed as the information provided has satisfied the request.
Sorry for the Delay I have been traveling I will review the ticket. And let you know if I need additional information from you.