2 Replies Latest reply on Mar 31, 2014 5:06 AM by CarlosHamatsu

    Update CI data automatically from Change Management process

    Apprentice

      Hi,

       

      I have a Change Management process where CI configuration may be changed. For example, a change may be done to modify a configuration of a server.

      The question is if it is possible to automatically change that information in the server object, directly from Change process, and only using Web Access console.

      During the Change process, analysts have to provide what data was changed in the server, and they use web desk console. So, in the final process step, they would like to have this changed data directly updated in the server CI object.    

       

      I review the "Step by step example - How to automatically update a Configuration Item through process actions", but I was not successfull trying to implement that. 

      Anyone had this kind of need?

       

      Thanks,

       

      Carlos