6 Replies Latest reply on Apr 2, 2014 8:08 AM by Laszlo

    Portal Manager crashes after selecting 3 apps and launching

    Laszlo Apprentice

      If I select 3 applications from Portal Manager and then launch the distribution, Portal Manager crashes. Anyone else seen this?Crash.JPG

        • 1. Re: Portal Manager crashes after selecting 3 apps and launching
          Specialist

          Tried to start 3 tasks to see if i could recreate.

          Capture2121.PNG

           

          Have you tried reinstalling the agent on that machine ?  \\LANDESKSERVER\ldlogon\wscfg32.exe

          • 2. Re: Portal Manager crashes after selecting 3 apps and launching
            Laszlo Apprentice

            This was actually an upgraded agent which had Desktop manager first. I also noted in testing this AM that some combinations work, others do not. Going to do s force clean uninstall then reinstall the agent.

            • 3. Re: Portal Manager crashes after selecting 3 apps and launching
              Specialist

              Do the machines have netframework 4 ? that is installed with 9.5 SP1 and is needed for the new portal manager ?

               

              CaptureSas.PNG

               

              Errors ion the agent deployment log wscfg.exe.log

              • 4. Re: Portal Manager crashes after selecting 3 apps and launching
                Laszlo Apprentice

                Yes our Images have .Net 3.5 & 4.0 preinstalled and patched.

                • 5. Re: Portal Manager crashes after selecting 3 apps and launching
                  Laszlo Apprentice

                  No luck. Portal works but depending on the combination selected it crashes... This may be an escalation to support...

                  First Event log error:

                   

                  Application: LANDeskPortalManager.exe

                  Framework Version: v4.0.30319

                  Description: The process was terminated due to an unhandled exception.

                  Exception Info: System.NullReferenceException

                  Stack:

                  at LANDeskLaunchpadDLL.LaunchpadListView.GetSelectedNonPackageItems()

                  at LANDeskLaunchpadDLL.MainGrid.LaunchDocOrLink()

                  at LANDeskLaunchpadDLL.MainGrid.LaunchButton_Click(System.Object, System.Windows.RoutedEventArgs)

                  at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(System.Delegate, System.Object)

                  at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)

                  at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)

                  at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)

                  at System.Windows.UIElement.ReRaiseEventAs(System.Windows.DependencyObject, System.Windows.RoutedEventArgs, System.Windows.RoutedEvent)

                  at System.Windows.UIElement.OnMouseUpThunk(System.Object, System.Windows.Input.MouseButtonEventArgs)

                  at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(System.Delegate, System.Object)

                  at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)

                  at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)

                  at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)

                  at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)

                  at System.Windows.UIElement.RaiseTrustedEvent(System.Windows.RoutedEventArgs)

                  at System.Windows.UIElement.RaiseEvent(System.Windows.RoutedEventArgs, Boolean)

                  at System.Windows.Input.InputManager.ProcessStagingArea()

                  at System.Windows.Input.InputManager.ProcessInput(System.Windows.Input.InputEventArgs)

                  at System.Windows.Input.InputProviderSite.ReportInput(System.Windows.Input.InputReport)

                  at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr, System.Windows.Input.InputMode, Int32, System.Windows.Input.RawMouseActions, Int32, Int32, Int32)

                  at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr, Boolean ByRef)

                  at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

                  at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

                  at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

                  at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

                  at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

                  at System.Windows.Threading.Dispatcher.InvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

                  at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

                  at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

                  at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

                  at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)

                  at System.Windows.Application.RunDispatcher(System.Object)

                  at System.Windows.Application.RunInternal(System.Windows.Window)

                  at System.Windows.Application.Run(System.Windows.Window)

                  at LANDeskPortalManager.App.Main()

                   

                  Second Event Log error..

                   

                  Faulting application name: LANDeskPortalManager.exe, version: 9.50.3.2, time stamp: 0x52162144

                  Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

                  Exception code: 0xc0000005

                  Fault offset: 0x017d7f05

                  Faulting process id: 0xb7c

                  Faulting application start time: 0x01cf4e788831ad43

                  Faulting application path: C:\Program Files\LANDesk\LDClient\LANDeskPortalManager.exe

                  Faulting module path: unknown

                  Report Id: 3e617a03-ba6c-11e3-8278-0026b985462f

                  • 6. Re: Portal Manager crashes after selecting 3 apps and launching
                    Laszlo Apprentice

                    So I tried all single packs (No dependencies), Up to Six and all was well, Canceling when first download started. Did the next selecting 7, CRASH. Guessing Dependencies count so this is a question for support.