1 Reply Latest reply on Apr 7, 2014 8:01 AM by JShirley

    Knowledge constantly updating as opened

    Rookie

      Hi,

       

      Is there a way to stop the knowledge article last update date being affected by opening an article?

      We have set the effectivness to 0 for openning but this still appears to be updating.

       

      We are wanting to track how long ago an article was updated and this is stopping us being able to do this.