I am having trouble getting the results I want froma query, I have found the document 'OR Criteria in Query isn't showing the correct result' but still can't get the results I want which are:
All incidents which are NOT at a status of Closed or Resolved;
AND Current Assigned Group = UHL Telecoms
AND Current Assigned Analyst is NOT DP Telecoms
As this query will not return any incidents assigned to the UHL Telecoms group which have not been assigned to an analyst I have tried including:
OR Current Assigned Analyst IS NULL
but this returns nothing at all!
I am using Service Desk 7.5
Here is a screenshot of my query:
Any help would be much appreciated.