3 Replies Latest reply on Apr 10, 2014 4:27 AM by Darren.Bradshaw

    Linking within articles - SS and WD

    Expert

      Hi,

       

      I'm sure there's probably already a thread but couldn't find one.

       

      Our Service Desk are busy creating articles for our new system.  Some have links to other articles within them, e.g. "see also...http:\\.."  or to processes, e.g. "Click here to log..."

       

      The problem is these are created in WebDesk so have a /WD/ url, which understandably causes erratic behaviour.  Obviously we could create these with "\ss\" but the problem would remain for webdesk users.

       

      I seem to remember there was a way around this but I can't remember.

       

      I've tried leaving out  "\WD\" and "\SS\" altogether from the URL, and also just trying the URL from "\object.." onwards.

       

      Any ideas?

       

      Thanks.