I have a new Gateway appliance setup and I am able to remote control via the internet on-demand without issue. I am NOT able to get a current LD client to inventory scan, patch scan or remote control via the CSA. I have a new client installed with the cloud base connection data and this is what I get when I run a test on the test workstation from the internet via brokerconfig.exe -R
Latest Gateway from LD and Core of 9.5 SP2
What am I missing?
Dynamically determine connection route:
24:57.500 Attempting Direct HTTP connection to host FMB-ISLDSV1:80
24:57.500 Starting HTTP session with host FMB-ISLDSV1:80, proxy "", and proxy user ""
24:57.640 Connecting to address x.x.x.y < -- this address isn't the CSA, it appears to be wanting to use our web server
24:57.651 Direct connection succeeded
24:57.654 HTTP Request: HEAD /ldlogon/lddwnld.dll
24:57.654 Waiting for HTTP response
24:57.679 HTTP response finished status 200 description OK
24:57.681 HTTP Request: POST /landesk/managementsuite/core/RemoteControlLogging/RemoteControlLog.asmx
24:57.682 Waiting for HTTP response
24:57.849 HTTP response finished status 302 description Found
Connect using the CSA:
25:49.094 Using certificate file C:\Program Files (x86)\LANDesk\Shared Files\cbaroot\broker\broker.crt and keyfile C:\Program Files (x86)\LANDesk\Shared Files\cbaroot\broker\broker.key
25:49.124 Certificate/key loaded. Certificate file "C:\Program Files (x86)\LANDesk\Shared Files\cbaroot\broker\broker.crt". Key file "C:\Program Files (x86)\LANDesk\Shared Files\cbaroot\broker\broker.key"
25:49.124 Attempting managment gateway connection at host amber and address 66.77.x.x
25:49.124 Starting HTTPS session with host amber, proxy "", and proxy user ""
25:49.125 Connecting to address 66.77.x.x
25:49.160 SSL Connection failed error:14094418:SSL routines:SSL3_READ_BYTES:tlsv1 alert unknown ca 20
25:49.161 Direct connection failed, attempting to find configured proxy
26:12.967 Looking for autoproxy settings using first user who has settings; sid is S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings
26:12.967 Autoproxy settings are enabled, starting search for autoproxy
26:12.981 Sending DHCP query to determine autoproxy
26:18.997 Could not determine autoproxy from DHCP query
26:19 Sending DNS queries to determine autoproxy
26:19.661 DNS resolved name some.thing.com
26:19.661 Autoproxy detected in DNS: some.thing.com
26:19.661 Detected autoproxy path to use: http://some.thing.com:80/wpad.dat
26:19.661 Starting HTTP session with host some.thing.com:80, proxy "", and proxy user ""
26:19.662 Connecting to address 66.77.x.x
26:19.725 HTTP Request: GET /wpad.dat
26:19.725 Waiting for HTTP response
26:19.756 HTTP response finished status 200 description OK
26:21.226 Could not find proxy from autoproxy settings
26:21.228 Looking for autoproxy settings using first user who has settings; sid is S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings
26:21.229 Connection through managment gateway failed 10 SSL Handshake Error