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1. Re: unable to find acknowledgement option under Incident Business in query designer
Adam Wilden May 19, 2014 4:54 AM (in response to AdamSmith)1 of 1 people found this helpfulHi,
The relevant collection may not actually be called "Acknowledgement Group".
I notice from your video you have one just called "Group" - have you tried that?
My advice would be got to Incident under Incindet Management in in Object designer and see if you can see an Acknowledgement Group collection - if you can't then it will be using another name.
When you find it, you can rename it there to "Acknowledgement Group".
Adam.