1 Reply Latest reply on May 19, 2014 4:54 AM by AdamWilden

unable to find acknowledgement option under Incident Business in query designer

AdamSmith May 16, 2014 2:02 PM

Hi,

please find the attached media file actually i want to create a query having all tme details regarding incidents like incident creation time ,update time, acknowledgement time, breach time etc have found rest of items but unable to find acknowledgement Goup which will have acknowledgement details .

please guide me with appropriate solution.

Adam Smith

Incident Query Design.mp4 1.7 MB

1. Re: unable to find acknowledgement option under Incident Business in query designer

AdamWilden May 19, 2014 4:54 AM (in response to AdamSmith)

Hi,

The relevant collection may not actually be called "Acknowledgement Group".

I notice from your video you have one just called "Group" - have you tried that?

My advice would be got to Incident under Incindet Management in in Object designer and see if you can see an Acknowledgement Group collection - if you can't then it will be using another name.

When you find it, you can rename it there to "Acknowledgement Group".

Adam.
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