8 Replies Latest reply on May 28, 2014 2:27 AM by MarXtar

    Having software install available to all users all the time.

    Rookie

      I am fairly new to LANDesk, I moved into the role after one of our admins left the department so I have been exploring as much as I can. Currently we are on 9.0 and right now building 9.5 on the new server but I have yet to play with the dev environment.

       

      Our company is not that large only about 2400 people; we are an engineering firm and have a great deal of small and large applications that the users regularly want to install. This is not an issue as we have a helpdesk that facilitates this with the user. The hurdle that they face mostly day to day is UAC and giving permissions to the user for installs from a network share, and then when the install is finished they take it away again.

       

      I started looking into Desktop Manager to see how I can make this an automated process for the user and does not require interaction from the heldesk. We have a few different file shares with plenty of software on there and I don't want to make a scheduled task for each piece of software. I was under the impression that I can start implementing all these programs into Desktop Manager but I see now this is really not how it works.

       

      Is there a way to have all the apps on the file shares show up in the new version of Desktop Manager? I would like the user to be able to select from a dropdown list choose a program to install and runs from the server and installs without helpdesk interaction? Also not just one user I send that task to but all users from the organization for all the software what we have and manage it in LANDesk.

       

      Does 9.5 have this capability at all, or is this a long shot to ask from in LANDesk?

        • 1. Re: Having software install available to all users all the time.
          Specialist

          In 9.5 the desktop manager is upgraded in a positive way. Changing layout and look of the portal /software manager. Having your task be filtered on category is nice.

           

          portalmanager.PNG

           

          And yes it's possible to have the software in portal even when previously deployed. As you see in the img. the software has been installed but is still possible to install.

          • 2. Re: Having software install available to all users all the time.
            Rookie

            Not sure if this answers my question or not, but does the new portal allow software to be entered without adding users to a scheduled task?

             

            The way the portal works now is, I make a scheduled task and does now show up in the portal until I assign devices to that task and then "Start Now" is when they will show up only at the computers that I have added. What I am affect trying to accomplish is making software available in the Portal Manager but have it always be there available to everybody that has LANDesk without having to add each computer.

             

            This will completely eliminate the need for a fileserver that’s currently being used now allowing for the software to be installed without UAC prompts from the user.

             

            Short: Have Programs in Portal Manager available to all users without scheduled task for each program, possible?

            • 3. Re: Having software install available to all users all the time.
              jrrippel Apprentice

              You'd need scheduled tasks for each program, but you could use a query to assign the policy to the PCs. That way you don't need to constantly add individual PCs.

              • 4. Re: Having software install available to all users all the time.
                Specialist

                Bit strange you want to use a distribution tool but then don't want to use it ? Why do you have LANDesk ?

                 

                Where doe the files stay if you don't have a fileserver ? Only local ?

                 

                Just make a script that will install all packages from a external drive. Plug the drive in when you want to install you don't need LANDesk for that.

                • 5. Re: Having software install available to all users all the time.
                  MarXtar ITSMMVPGroup

                  You need a policy for each package. That is just the wa\y this works.

                   

                  Link this to a Policy delivery method that allows As Required, this means it will always be diplayed but will not install unless chosen.

                   

                  Now create a task and associate a query that selects all of your devices, this way you don't add individual machines, just a selection rule. Then start the task and you should have what you need.

                   

                  Mark McGinn

                  MarXtar Ltd/MarXtar Corporation

                  http://landesk.marxtar.co.uk

                  LANDesk Expert Solution Provider

                   

                  Update - New v2.3 Adds Process Monitoring & Historical Analysis for Concurrency and Device Based

                  Update - New v2.3 Now with Automated Subnet Rep Selection and Optional Maintenance of LANDESK Reps

                   

                  The One-Stop Shop for LANDesk Enhancements

                  - Wake-On-WAN - Distributed Wake-On-LAN, Scheduled Power Down, and SWDist   Sequencing

                  - State Notifier - Real-Time Device, User State and Process Monitoring. Inventory   Updating, Alerting & Historical Analysis

                  • 6. Re: Having software install available to all users all the time.
                    Rookie

                    casper.bons wrote:

                     

                    Bit strange you want to use a distribution tool but then don't want to use it ? Why do you have LANDesk ?

                     

                    Where doe the files stay if you don't have a fileserver ? Only local ?

                     

                    Just make a script that will install all packages from a external drive. Plug the drive in when you want to install you don't need LANDesk for that.

                    The distrubtion tool is used daily, we have a file server and going desk to desk with a external drive to install software for over 2400 users is the worst approach I have ever heard. You clready did not read what was written or don't understand the approach I am trying to take.

                    • 7. Re: Having software install available to all users all the time.
                      Rookie

                      MarXtar wrote:

                       

                      You need a policy for each package. That is just the wa\y this works.

                       

                      Link this to a Policy delivery method that allows As Required, this means it will always be diplayed but will not install unless chosen.

                       

                      Now create a task and associate a query that selects all of your devices, this way you don't add individual machines, just a selection rule. Then start the task and you should have what you need.

                       

                       

                       

                       

                      Thanks for the feedback, this is what I have already in place. I was just wondering if there was a different way or approach with the new 9.5. Look's as though this will have to do.

                      • 8. Re: Having software install available to all users all the time.
                        MarXtar ITSMMVPGroup

                        I think I understand why you want to do what you are asking but I think some of the other feedback is because it is unusual. Generally, it isn't desirable to let over 2000 people install or uninstall software whenever they want, not because it is difficult but mainly because it is uncontrolled, especially from a licensing perspective. If you have an expensive piece of engineering software that anyone could install, then you quite possibly would consume a lot more licenses than you need.

                         

                        Perhaps you might consider auto-removal of unused application using the processes in Software Compliance? That way you can reclaim the unused licenses?

                         

                        In general, LANDESK at the end user level knows nothing about packages, it only knows about packages combined with delivery methods and linked to a target. You have the concept of package bundles as of v9.5 but that would be a single choice to install multiple packages. Nothing that opens a window to a list of packages that can be chosen from.

                         

                        If you are interested, Our State Notifier Module has an integration point for one-to-one software distribution by the service desk. You will still need a task for each package, but no need to set up targeting or leave things open to your end users. The service desk would simply respond to the request by pushing the package to the user following the request. No UAC issues, nothing.

                         

                        Let me know if this might be of interest.

                         

                        Mark McGinn

                        MarXtar Ltd/MarXtar Corporation

                        http://landesk.marxtar.co.uk

                        LANDesk Expert Solution Provider

                         

                        Update - New v2.3 Adds Process Monitoring & Historical Analysis for Concurrency and Device Based

                        Update - New v2.3 Now with Automated Subnet Rep Selection and Optional Maintenance of LANDESK Reps

                         

                        The One-Stop Shop for LANDesk Enhancements

                        - Wake-On-WAN - Distributed Wake-On-LAN, Scheduled Power Down, and SWDist   Sequencing

                        - State Notifier - Real-Time Device, User State and Process Monitoring. Inventory   Updating, Alerting & Historical Analysis