1 Reply Latest reply on Jun 5, 2014 12:27 PM by CraigMiddelstadt

    How to include Call Breach Time in Notification sent by e-mail to End User

    Apprentice

      Hi,

       

      I am using Breach Time attribute in call processes, and it´s working fine with SLA configuration I´ve created. I included this attribute in the CALL window, and it´s OK.

       

      But, this attribute is not visible/available when I create a notification in the process. This attribute is needed to advice end user about the expected time to solve the call.

       

      Thanks,

       

      Carlos