I am using Breach Time attribute in call processes, and it´s working fine with SLA configuration I´ve created. I included this attribute in the CALL window, and it´s OK.
But, this attribute is not visible/available when I create a notification in the process. This attribute is needed to advice end user about the expected time to solve the call.
Change the calculation to "Before Save" instead of "After Read".
Retrieving data ...