I have followed the instructions for changing the default timezone used in resposne levels to the raise user timezone, but this has no affect. I must be missing something, I need the SLA timer to run against the raise users timezone not the UK timezone. I can't work out from the documentation how to actually achieve this.
The response levels have a default calendar set i thought changing the default timezone would change from using the default calendar to use the raise user timezone obviously not, has anyone else done this as I am struggling.
This is messing up our Stats and management reports as Incident are breaching out of the local hours in the US and China.