1 Reply Latest reply on Jun 16, 2014 9:08 AM by nrasmussen

    Problems Connecting To Avalanche SE

    Rookie

      Source Device: Motorola MC55

      Destination: Avalanche SE 5.3.0.572 on Windows Server 2008 R2

       

      I have a batch of 20 MC55 devices that are inconsistently connecting to our fresh Avalanche SE installation.  I typically get ERROR: Agent not responding from the Enabler status window.  The devices will show up in the "Mobile Device Inventory", but many of them have a "Generic" model name, and are not receiving software packages or enabler configurations.  I have already followed this article: http://community.landesk.com/support/docs/DOC-28061 without any success.

       

      Suggestions?

       

      -Ben