1 Reply Latest reply on Jun 25, 2014 9:16 AM by Stu McNeill

    Preventing an automatic action in child call if the manual action is instigated from the Parent

    Rookie

      Is there a way of preventing an automatic action from taking place on the child if the manual action at the start of the transition has been instigated from the parent. We want the manual action to propagate but the automatic action to not propagate. We still need the automatic action to run when the transition is instigated from within the child process.

       

      ServiceDesk Version: 7.7.1