5 Replies Latest reply on Jun 5, 2014 7:28 AM by Bricktop

    Where is clock started/stopped information stored


      Hi, our BI team currently produce our customer board reports and they are currently calculating the active call time differently to the I have always done, and we're finding their way inaccurate (not that I'm laughing!). They essentially use call history (call_logged > clock_stopped >clock_started > call resolved) taking clock started/stopped info from the tps_audit table but they are claiming this information doesn't appear to be solely stored there and results in the inaccurate data. Does anyone know categorically where this is stored and if its complete and accurate.


      Thanks in advance