4 Replies Latest reply on Jun 11, 2014 6:03 PM by dmshimself

    Alert for Expiring attribute in Service Desk 7.7

    Rookie

      Hello,

       

      We currently have the need for an alert tied to a field in Configuration Manager.

       

      Here's what I mean.

       

      We created a custom field holding a software date. What is needed is an alert being sent out telling us that the field is expiring.

       

      So if I were to input in tomorrow's date in that field then tomorrow an email would be sent out saying this field is expired and it needs to be updated or removed/labeled obsolete.

       

      I was thinking of using a calculation to compare the entered date to the current date through the schedule manager, but I'm not sure how the alert would be processed and sent as an email, and am kind of stuck on where to even start when creating the calculation.

       

      Anyone out there have something similar in place or could help me out would be appreciated. Thanks!

       

      Josh