When I remote to one of the machines showing this error I find the LANDesk AV agent is showing that "Databases are extremely out of date". I've tried a security scan to update the AV with no change. Have also tried to run an AV scan with "update definitions" selected.
How else can I force the AV databases to update?
Last option is to re-push AV to these machines. But that doesn't seem very effective.
Are you able to run other applications on the device or to they also show the same error? More specifically applications that could trigger a UAC prompt.
Try reading the blog posts below. The first one contains a lot of detailed information.
Attributes of the PC does not seem to be the issue. I have two PC's right next to each other. Same image. No changes to themes. Same agent. Same AV settings. Same Scan and Repair settings. Both scan with same results (clean for AV, Vulnerability, and Landesk patches). One gives this error, the second completes an AV scan with no issues.
The outdated definitions does not seem related now. I manually updated the AV definitions on several machines and they continue to show the error.
Our problem is resolving itself. In reviewing the issue with my systems admin he commented that in supporting Kaspersky for the 5 year prior to joining our company he would see this on occasion. Seems the issue surrounds an update that either doesn't download correctly or fails to update properly across the WAN. He would simply allow Kaspersky to complete several subsequent updates and the clients would eventually resolve the issue. We started with 120 devices with error. After a day we were down to 60. Today down to 12.
I'm not convinced this is truly the problem or a symptom of the problem, but without making any changes to the agents, LANDesk is reporting fewer errors.