I need to create a dashboard for active tickets open for >=5 days and a dashboard for active tickets open for >=10 days for tickets whose case type is not payroll. I then need to display these dashboards to 4 people but 2 should only see US tickets and 2 should only see nonUS tickets. My guess is I will need to make a >=5 days dashboard for US and one for nonUS and then a >=10 days dashboard for US and one for nonUS but please let me know if I could accomplish this with only the 2 dashboards.
For Criteria I have
Status.IS End Is Equal To (False)
AND Status.IS Completion Is Equal To (False)
AND Case Type.Title Is Not Equal To (Payroll)
AND Raise User.HR Region Is Equal TO (US)
I cannot figure out where I can specify that the ticket has been active for a period of time. I also am not sure how to publish the dashboard to individual analysts. The analysts that these dashboards need to be published to are not in a role or group by themselves. Any help would be greatly appreciated.