6 Replies Latest reply on Jul 4, 2014 8:31 AM by webintegral

    Getting Timeout expired when searching in Html description filed

    Apprentice

      Hi,

       

      We have LDSD Database with 295000 incidents ( from 3 years we use LDSD) about 40Go  (LDSD version 7.4 (we migrate soon...)

      Using a webdesk query; we make a search on tickets in im_description (html field) ==> we get a timeout (attached file) just after 10 seconds

       

      We have 2 frontend with 2CPU and 8Go each

      IIs are configured with 20mn session state also AppPool and web.conf (<sessionState mode="InProc" cookieless="false" timeout="20"/>)

       

      Has anyone idea why this appear ? What is causing this ?

       

      Thanks very much

       

      Regards