3 Replies Latest reply on Jul 17, 2014 12:17 PM by csoto

    HTML Remote Control Mac cannot see Mac login screen

    AdamFuller Rookie

      Using LANDesk MS v 9.50.2.6

      LANDesk agent installed on the Mac.

      I can use HTML Remote Control to connect and remote control a Mac OK so long as a user is already logged in.

      I want to log the user out and log in to the Mac with an admin account to do some configuration.

      But, if I log the user out of the Mac I just see a black screen where I would expect to see the Mac login screen...

      Can anyone advise why I cannot see the Mac login screen?

      ScreenHunter_05 Jun. 27 12.30.jpg