7 Replies Latest reply on Jul 22, 2014 6:20 AM by Fabian Schmidt

    Incident or Request Creation Date as placeholder in an automatic reminder action

    Fabian Schmidt Expert

      Today a customer asked me a strange question and I want to make sure that perhaps others also discovered this behavior.

       

      In an automatic reminder action within an incident or request process I want to add the Creation Date of the process as a placeholder.

      Now guess what: It dosn't show up.

       

      I can add created by as placeholder, updated by but not the two datetime attributes creation date or last update date which are build in to ootb.

       

      Did anybody else saw this too?

       

      Regards

      Fabian