4 Replies Latest reply on Jul 10, 2014 5:13 PM by mmorales

    Some analyst are members of Helpdesk Group. Can someone please tell me where in the Helpdesk Group is the privilege setting to allow Add Assignment of an incident?

    bialae Apprentice

      Some analyst are members of Helpdesk Group. Can someone please tell me where in the Helpdesk Group is the privilege setting to allow Add Assignment of an incident? I expanded and carefully went through each of the Privilege item under the group Helpdesk and I have not seen anything checked that says about Incident Add Assignment. I think I am looking at the wrong place. Thank you much.