2 Replies Latest reply on Jul 17, 2014 10:36 AM by MaryMart

    URL's to Bundles?  Version 7.4

    Rookie

      I want to provide direct URL's to some New Hire bundles that we have created in the Catalog - I don't want them to land at the main dashboard first.  IF the employee hasn't opened Service Desk they are "forced" to the dashboard.  However, if they have a browser session where they have previously launched service desk it directs them to the bundle no issues.

       

      We are using an alias which directs them to the main support dashboard but I figured by having the full bundle URL I could bypass.  We also are using some sort of single sign on to have it log them in through their AD account.  Unfortunately, the config for the sso was done prior to me taking over.

       

      Any recommendations?  It seems like a simple request to do.

       

      Thanks!

       

      Mary