8 Replies Latest reply on Aug 14, 2008 9:26 AM by MarXtar

    Device status

    Rookie

       

      Hi,

       

       

      How to really identify a device is online. Because the device is displaying as offline but if we ping the device it is giving the reply.

       

       

       

       

       

        • 1. Re: Device status
          Specialist

          How do you have your agent discovery configured? It sounds as though the IP address in the inventory record is out-of-date and so LANDesk is not able to contact it via this.

          • 2. Re: Device status
            Rookie

             

             

             

             

            Agent configuration is been set as default.

             

             

            The main issue i am facing is ,different user having the same ip(atleat 2 to 3 users). some time VPN users

             

             

            Can you help me out  how to disable the replication in the console

             

             

             

             

             

            • 3. Re: Device status
              Rookie

               

              Do you mean you're seeing multiple servers with the same IP?

               

               

              • 4. Re: Device status
                Rookie

                 

                Not exactly. I can view all the normal desktop users, VPn users and Servers in LANDesk console.

                 

                 

                Consider a device name john, ip address 10.20.30.40 (Showing online)and

                 

                 

                consider aanother device name black , ip address 10.20.30.40(same ip address) (showing offline)

                 

                 

                if i ping the ip it is resolving John ip address and if i ping by name(for black) it is resolving 10.20.30.40.

                 

                 

                Can you plz tell me who is the  person belongs to 10.20.30.40

                 

                 

                and let me know how it can happen? and any solutions?

                 

                 

                 

                 

                 

                 

                 

                 

                • 5. Re: Device status
                  Apprentice

                   

                  By default Landesk contacts machines using IP address first. This means that if you have two machines that have reported back to the server with the same IP - for example because one machine reported back with the address, then has been switched off and another machine has now got the IP and reported it back to the server - they'll both show as switched on, even though only one of them is.

                   

                   

                   

                   

                   

                  You can change the behaviour in the console by going to Configure->Agent Discovery Options and moving "IP Address" down below "DNS". This may cause problems if you have machines that you can't resolve by name, however, as if it can't contact a machine by DNS name it seems to give up without bothering to try the IP address.

                   

                   

                  • 6. Re: Device status
                    MarXtar ITSMMVPGroup

                    We can't solve the fact that the inventory may show more than one machine with the same IP address because of what has been discussed, however our free Power State Notifier plug-in can give you the current power state of a pc and you can see that in the columns to show the last reported state of that machine On, Off, Standby, Logged In/Out/Locked etc. It reports in real-time so doesn't rely on the inventory scan interval. Might help you out.

                     

                    Take a look at http://www.marxtar.co.uk/products/PowerStateNotifier/LANDesk_PowerStateNotifierLite.htm for more info.

                     

                     

                    MarXtar - http://www.marxtar.com - Home of Power State Notifier & Wake-On-WAN for LANDesk

                    • 7. Re: Device status
                      Rookie

                       

                      I know I'm in this discussion kind of late, but when you ping john, I'm assuming it resolves to the correct address. However, when you ping black, it's resolving to the same address as John. This sounds like a DNS issue. I would ensure that you have enabled your DNS server(s) to scavenge stale resource records for the zone in which these systems reside and set the refresh interval to an appropriate number that coincides with your DHCP lease duration.

                       

                       

                      This won't resolve the issue that Landesk is reporting the wrong IP address, but that is only because the system named Black hadn't reported to the core server what it's new ip address is. Landesk is only going to report what it's agents last reported to it.

                       

                       

                      1 of 1 people found this helpful
                      • 8. Re: Device status
                        MarXtar ITSMMVPGroup

                         

                        It is a shame on these.  Lots of answers/suggestions but then it goes dead.  Would be nice to know if any of the suggestions answered it.

                         

                         

                        Mark Star - http://www.marxtar.com

                         

                         

                        Home of Power State Notifier & Wake-On WAN for LANDesk