4 Replies Latest reply on Jul 31, 2014 4:17 AM by neil_p1000

    Oracle error after upgrading to 7.7.2

    neil_p1000 Apprentice

      Hi all

       

      We have upgraded our dev system to 7.7.2 and everything went quite smoothly until we tried to get into webdesk and we received the error System.Data.OracleClient requires Oracle client software version 8.1.7 or greater. On vieing our webserver we noticed that Oracle was not installed so installed 11g but receive the same errors trying to get into web or console.

       

      Our application server which had Oracle 11g already installed we can gain access to the console.

       

      Any Ideas would be appreciated

       

      Our servers are running Server 2008 R2

       

      cheers

      Neil

        • 1. Re: Oracle error after upgrading to 7.7.2
          SupportEmployee

          Hi Neil,

          Sometime a reboot is required before the Oracle Client install is picked up.

          Calvin

          • 2. Re: Oracle error after upgrading to 7.7.2
            neil_p1000 Apprentice

            Hi Calvin

             

            The reboot of the server seems to have rectified the original error but now we get another error

             

            An error occurred when trying to validate the license for this product.

             

            License validation failed. The license agreement installed for this system is for a different version of the software.

             

            So not sure if this is a problem with the license key sent to us or is it to do with he version of Oracle we installed which was 64bit Oracle 12c

            • 3. Re: Oracle error after upgrading to 7.7.2
              SupportEmployee

              Hi Neil,

               

              I have a couple of troubleshooting questions:

               

              Is it possible to access Service Desk using the Console on the Web Server?

               

              Does the connection to database test ok for Web Access in the Configuration Center?

               

              Calvin

              • 4. Re: Oracle error after upgrading to 7.7.2
                neil_p1000 Apprentice

                Hi Calvin

                 

                Thanks for all your help. We have managed to fix the problem.

                 

                We rolled back all of our servers and database and ensured that Oracle client was installed on all of the servers and then ran through the upgrade and everything worked fine. So the issue seemed to be that we stupidly uninstalled Oracle from our web servers to free up space and then did the upgrade and installing Oracle client after this didn't fix the problem so couldn't connect to the database again.

                 

                So the moral of the story don't try and free up space on your server by uninstalling Oracle DOH!