2 Replies Latest reply on Jul 30, 2014 9:56 AM by ckillen

    Outbound email hyperlink to process action



      I'm looking for a guide on the syntax for hyperlinks to self service actions in outbound emails. I'd like to set up the email for a specific process action (e.g. Request --> Approval or Incident --> Back From Customer) to hyperlink to that action in self service. I'm struggling to find a guide on the syntax for building the required hyperlink.


      Does anyone know where I can get this info?