5 Replies Latest reply on Jul 31, 2014 8:36 PM by Jamie Cannon

    Id not found in Search

    Rookie

      We have created a new process within Change Management, together with new attributes on the Change BO and a new window for a Work Request system. It uses some of the Change BO attributes but mostly new ones. Everything works like a dream BUT when you type in any of the Work Request Ids in the Search box, even though they are in reality part of the sequence of Change Ids, no search results come up apart from Incidents with that Id.  If I enter a known regular Change Id then that does show in the search results along with the Incident that has that Id. Any ideas why these particular Ids aren't being included in the search?

       

      Thanks.