4 Replies Latest reply on Aug 26, 2014 7:39 AM by kevin1958

When adding times to priority ex. 5 = 10days 4 = 5 days in response level the sequence changes from 5,4,3,2,1 to 5,3,2,4,1

• 1. Re: When adding times to priority ex. 5 = 10days 4 = 5 days in response level the sequence changes from 5,4,3,2,1 to 5,3,2,4,1

Put in 08 and 05 and 04 hours and you'll be fine.

• 2. Re: When adding times to priority ex. 5 = 10days 4 = 5 days in response level the sequence changes from 5,4,3,2,1 to 5,3,2,4,1

Thanks for the suggestion. here is what I get when I put in those values.  I tried just the hours first and then the hours and days with a 0 in front of it

• 3. Re: When adding times to priority ex. 5 = 10days 4 = 5 days in response level the sequence changes from 5,4,3,2,1 to 5,3,2,4,1

Sorry I should have been clearer - ONLY put in 08, 05 and 04.  BUT what puzzles me is the original 16 hours and that is out of place if alpha ordering is being used.  What type of object is this?  If it is an ordered list you will need to reorder it.  Can you see if it is a reference or an ordered list.

Also if this is ta Response Level being pulled in from a response agreement, then you might also need to check the ordering of items in that Response Agreement

• 4. Re: When adding times to priority ex. 5 = 10days 4 = 5 days in response level the sequence changes from 5,4,3,2,1 to 5,3,2,4,1

Sorry, I tried your solution and it didn't work for me.

This is what tech support found

- Go into Designer > Query and Report Designer > System Filters
- Find the filter Incident Response Levels
- Open the filter
- On the Title column, Rt click on the column header and select properties
- Go to the Sort Order tab and check the box (Use this column to sort data)
- Save
- Test