3 Replies Latest reply on Sep 11, 2014 1:56 PM by JoeDrwiega

    Cisco Meetingplace Plugin, silent msi install/uninstall still requires UI

    Rookie

      I need to uninstall the Cisco Unified MeetingPlace plugin for Outlook.  The plugin is on our image and was installed using an EXE so I cannot use the MSI uninstall as it doesn't see it.  My workaround to this was to install the plugin using the MSI and then run an uninstall using the MSI.  My problem is that even though I choose "Quiet mode, no user interaction" in the distribution package, the install stops and a GUI pops up from "Interactive Services Detection".  Image is below.

      Interactive Services Detection.JPG

      If I choose "View the message" I get the UI for the install.  When I click on OK, the install completes without error.  This happens during the install and the uninstall process.

      Interactive Services Detection 2.JPG

       

      Does anyone have any ideas on how I can get this to install and then uninstall silently?

       

      Thanks

        • 2. Re: Cisco Meetingplace Plugin, silent msi install/uninstall still requires UI
          Specialist

          what command line & switches are you using in your package?

           

          are you pushing an msi for the uninstall, or using msiexec with the ununstallstring value from the registry?

           

          Is it listed in Add/Remove Programs?  if so you might be able to use wmic to remove it instead,

           

          wmic product where "name like 'PACKAGE_NAME_HERE'" call uninstall /nointeractive

           

          Note: it may be hard to see here - After the word HERE there is a single quote ( ' ) to end the package name & then a regular quote ( " ) 

           

          to get package names on the pc listed to a txt file so you know exactly what it is called in wmic, run this:

          wmic product list > C:\ProductList.txt

          • 3. Re: Cisco Meetingplace Plugin, silent msi install/uninstall still requires UI
            JoeDrwiega SupportEmployee

            here is the info that Cisco gives:

            Uninstalling Cisco Unified MeetingPlace for Outlook 

            Cisco recommends uninstalling the legacy plug-in before installing the latest version.

            Note: To silently uninstall the Outlook plug-in on both Windows 7 32-bit and Windows 7 64-bit systems successfully, please ensure that you choose the “Run as administrator” option before running the following commands.

             

            32-bit Silent Uninstall 

            If you would like to silently uninstall the plug-n through the CLI, then enter:

            %windir%\system32\rundll32.exe advpack.dll,LaunchINFSection %windir%\INF\MPOUTL.INF,SilentUninstall.ntx86,3,N

             

            64-bit Silent Uninstall 

            If you would like to silently uninstall the plug-n through the CLI, then enter:

            %windir%\SysWOW64\cmd.exe /c %windir%\system32\rundll32.exe advpack.dll,LaunchINFSection %windir%\INF\MPOUTL.INF,SilentUninstall.ntx86,3,N


            Important Note: For successful CLI silent uninstall on Windows 7 64-bit, please ensure that the 32-bit cmd.exe located in the %windir%\SysWOW64 directory (i.e. C:\Windows\SysWOW64) has been launched using the “Run as administrator” option prior to executing the command above. Using the 64-bit CMD prompt on a Windows 7 64-bit system will not yield successful results.

             

            BTW you will need to taskkill.exe /f /im Outlook.exe in your script before the package uninstalls as I read as well....just in case a user is logged in and has Outlook running.