2 Replies Latest reply on Aug 26, 2014 9:09 AM by cclinton

    Getting HP Warranty Information Using Data Analytics


      We are having problems with some computers pulling warranty information into the LANDesk console.  I have a problem with one computer not pulling the information in even though the serial number is in the database.  I looked up the computer on HP's website and it requires the product number to get the warranty information.  So I went to the computer.system.model number and the model number is missing.  Can anyone tell where this information is located on the system?  I would like to verify if the information does not exist on the computer or if I am getting a bad inventory from the computer.