We are having problems with some computers pulling warranty information into the LANDesk console. I have a problem with one computer not pulling the information in even though the serial number is in the database. I looked up the computer on HP's website and it requires the product number to get the warranty information. So I went to the computer.system.model number and the model number is missing. Can anyone tell where this information is located on the system? I would like to verify if the information does not exist on the computer or if I am getting a bad inventory from the computer.