5 Replies Latest reply on Aug 15, 2014 11:23 AM by Brian.Dailey

    How to query incidents where all assignments are the same group.

    Rookie

      I am tying to query landesk though query and report desitner for all incidents that have not been assigned outside of a specific group.

       

      We have a service desk group and I want to list all incidents that have not been assigned outside of that group and that were resolved by that group.

       

      I have created a query that sort of works but now and again some will be in there that have an assignment outside of that group and it also misses some..

       

      I have the assignments create group title as equal to the service desk and that the resolutions create group titile is also to the service desk.

       

      I am at a loss why it  could be missing some or putting in some that do not belong there.

       

      I cannot use assignment count as the incident can go around several people within the team before its finally resolved.

       

      Any ideas tips, most welcome...Thanks